Training
A rapid response is needed in the event of an emergency, especially while production is still ongoing. We are aware of this and are happy to share our knowledge with you. We teach you in our training courses how to be able to carry out maintenance independently or intervene at short notice in the event of problems. This minimizes operator errors and thereby maximizes the service life of your coding system.
In short: Invest in a training course and save on service costs.
Service agreements
You focus on your core business and we ensure the availability of your coding equipment. Through our choice of service contracts we automatically remind you of upcoming maintenance that is essential in order to preserve perfectly printed images. At the same time, we achieve your coding system’s maximum service life.
In short: You prevent printer failures, avoid repairs and save money.
Visual Customer Support
Visual customer support via an app – competent support from experts.
Visual Customer Support gives users and the hotline help desk a modern tool to greatly simplify communication: the user sends our technical expert images of what they can see by smartphone or tablet.
Guaranteed services and tried and tested measures make your coding a matter of course and help to avoid downtimes.
We create trust
The mission statement of our company that you can rely on. We also support you after the purchase of a coding system so that you can count on perfect marking and coding and your operational reliability is guaranteed at all times.
ICOM Solutions Limited has an international service and engineering team. With many years of experience and extensive know-how, we meet your individual requirements to ensure the quality of your production.
Are you interested in our services?
We look forward to receiving your enquiry because we are only satisfied when you are satisfied.
Coding stands for trust
Coding is a key part of everyday business. It affects every area of our lives, and every industry. The more diverse, colorful, and comfortable our everyday lives become, the more variety there is among the products our customers and partners will print with our systems, now and in the future.
Today, good coding is evidence of quality for product safety and consumers. We are aware of this and take on this responsibility every day. After all, coding stands for trust.
In a nutshell
The availability of your equipment is important to you?
Focus on your core business because the service contracts are individually tailored to suit your needs. We take care of the maintenance of your coding equipment, precisely and predictably for you. Your printer runs smoothly and reliably – absolute availability.
You want to act as quickly as possible in the event of an emergency?
Our specialists are happy to pass their knowhow on to you. We teach you in various training courses how to act as quickly as possible in the event of an emergency or carry out maintenance independently. Intensive training gives you the skills to respond quickly and to avoid unplanned downtimes.
You expect predictable costs?
We send you an offer for a framework agreement for your operating resources, spare parts or services. You therefore receive a fixed price for your calculation and always have everything available at the right time.
You have global requirements?
We offer you a competent service and engineering team worldwide. Our international organization receives outstanding ratings in our customer surveys for its handling of globally networked applications.
You need a customized solution?
We offer everything you need from a single source. Our competent engineers have comprehensive, long-term expertise – including in specialised designs. Your individual needs are our focus, from the development to the integration in your systems.
Rent or buy?
We offer sophisticated financing solutions as an alternative to buying. Cost-effective rental concepts with or without services or pay-per-code models, including operating resources, are kind to your budget.